Return & Refund Policy

Store: Houseberry
Support Email: homezella.store@gmail.com
Support Phone: +91 70127 27676
Support Hours: Mon–Sat, 9:00 AM – 9:00 PM

At Houseberry, we carefully check and pack every order before dispatch. If something goes wrong with your order, we are here to help.

1. Return Eligibility

We accept return requests only in the following cases:

• The product received is damaged.
• You received the wrong product.

Returns for change of mind, personal preference, or after the product has been used are not accepted unless otherwise specifically mentioned on the product page.

2. Reporting Timeframe

If you receive a damaged or incorrect product, please contact Houseberry within 48 hours of delivery.

Requests submitted after 48 hours may not be eligible for return or replacement.

When contacting us, please provide:

• Your order number
• Name and contact number
• Photos of the product and packaging
• A clear unboxing video

3. Product Condition

To be eligible for a return or replacement:

• The product must be unused.
• The product must be in its original condition.
• Original packaging must be available.
• All accessories, parts, manuals, and components included with the product must be returned.
• The order invoice or proof of purchase may be requested.

Products that have been used, damaged after delivery, altered, or returned without required components may not be accepted.

4. Unboxing Video Requirement

An uninterrupted unboxing video is required for claims involving a damaged or incorrect product.

The video should:

• Start before the package is opened.
• Clearly show the sealed package.
• Clearly show the shipping label.
• Show the complete unboxing process without cuts or interruptions.
• Clearly show the condition of the product immediately after opening.

The video helps us verify what happened during delivery and allows us to resolve genuine issues faster.

If sufficient evidence of the issue cannot be provided, Houseberry may be unable to approve the return, replacement, or refund request.

5. How to Request a Return

To request a return or replacement, contact us within 48 hours of delivery:

Email: homezella.store@gmail.com
Phone: +91 70127 27676

Please share your order details along with the required photos and unboxing video.

Our team will review the request and contact you with the next steps.

Please do not send the product back before receiving return instructions from Houseberry.

6. Return Approval

Once your request is reviewed, we may offer, depending on the issue and product availability:

• Replacement of the damaged or incorrect product
• Return and refund
• Another suitable resolution agreed with the customer

Approval is subject to verification of the submitted information and the returned product condition.

7. Refunds

Once the returned product is received and inspected, we will inform you whether your refund has been approved.

If approved, the refund will be processed to the original payment method.

Please allow approximately 5–10 business days for the refund to reflect, depending on your bank or payment provider.

For Cash on Delivery orders, our support team may request the necessary bank or UPI details to process an approved refund.

8. Non-Returnable Situations

A return may not be accepted when:

• The request is made more than 48 hours after delivery.
• The product has been used.
• The product was damaged after delivery.
• Original packaging or included accessories are missing.
• The product is returned without approval from Houseberry.
• The issue is due to normal wear and tear, misuse, or incorrect handling.
• A damaged/wrong-product claim cannot be reasonably verified from the information provided.

Certain products may also have product-specific return restrictions. Where applicable, these will be mentioned on the product page.

9. Need Help?

If you have any questions regarding a delivery, return, replacement, or refund, please contact us.

Email: homezella.store@gmail.com
Phone: +91 70127 27676
Support Hours: Mon–Sat, 9:00 AM – 9:00 PM

We will do our best to review genuine issues fairly and resolve them as quickly as possible.

Houseberry
Everyday living, made better.