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Store: Houseberry
Support Email: homezella.store@gmail.com
Support Phone: +91 70127 27676
Support Hours: Mon–Sat, 9:00 AM – 9:00 PM
At Houseberry, we aim to provide a smooth, reliable, and affordable delivery experience for every order.
We deliver to serviceable locations across India.
Delivery availability is determined by the serviceability of the destination PIN code and our courier partners.
Orders placed for locations that are not serviceable may not be fulfilled.
Orders are typically processed within 1–2 business days after order confirmation.
Processing may take slightly longer during:
Once your order has been shipped, tracking details will be shared where available.
Estimated delivery times are:
Delivery timelines are estimates and may vary depending on:
Free delivery is available for eligible orders within Kerala.
Shipping charges for other states may vary depending on:
Applicable shipping charges, if any, will be shown at checkout before the order is placed.
Some products or promotional offers may also qualify for free shipping or no additional delivery charge.
Once your order is dispatched, tracking information may be shared through:
Tracking updates are provided by our courier partners and may take some time to appear after dispatch.
To help us deliver your order correctly and on time, please make sure you provide:
Please check your details carefully before confirming your order.
Once an order has been shipped, changes to the delivery address may not be possible.
Please ensure that someone is available to receive the package at the delivery address.
Our courier partner may contact you using the phone number provided with your order.
If a delivery attempt is unsuccessful, the courier may attempt delivery again according to their delivery process.
While we do our best to deliver within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.
These may include:
If your order is significantly delayed, please contact Houseberry support with your order number.
If your package appears visibly damaged at the time of delivery, please refuse the delivery where possible and contact us immediately.
If you receive:
please contact Houseberry within 48 hours of delivery.
An uninterrupted unboxing video may be required to verify damaged or incorrect product claims, in accordance with our Return & Refund Policy.
Shipping or return-related charges, where applicable, will depend on the reason for the return and the approval of the return request.
For approved damaged or incorrect product claims, our team will provide the appropriate return or replacement instructions.
Please do not send a product back without receiving confirmation from Houseberry.
For shipping, tracking, or delivery-related questions, please contact us:
Email: homezella.store@gmail.com
Phone: +91 70127 27676
Support Hours: Mon–Sat, 9:00 AM – 9:00 PM
We always try to keep delivery charges affordable and provide a smooth delivery experience.
Houseberry
Everyday living, made better.